Frequently Asked Questions
Everything you need to know about shopping with Happythreads UK
What are your shipping options and delivery times?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a certain threshold.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return or exchange, please visit our online returns portal and follow the step-by-step instructions.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your parcel's progress.
Do you offer bulk discounts for businesses?
Yes, we provide competitive pricing for bulk orders and corporate accounts. Please contact our dedicated sales team via the 'Contact Us' page to receive a custom quote for your organization.
Can I modify or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact our customer support team immediately. Once an order has reached the shipping stage, it cannot be modified.